Booking Conditions
DELIVERY OF TRAVEL DOCUMENT
For most destinations, travel documents are given directly to you in Australia. However, some countries do exchange documents on arrival or check-in.
GENERAL INFORMATION AND BOOKING CONDITIONS All reservations are subject to availability. Verbal quotes are regarded as an estimate and prices are only confirmed with a written quote. All written quotes are subject to change at anytime.
PRICES
All prices quoted in this brochure are based on current rates, (including foreign exchange rates) and accordingly are subject to change without notice. Prices are provided as a guide only due to high season demand, tax alterations or currency fluctuations. Please check all prices with SKIMAX before booking.
CURRENCY
All pricing supplied by Skimax (written or verbal) is subject to change due to fluctuations in foreign exchange rates without notice. Skimax will notify of any price variation due to currency rates at time of quotation, deposit and final payment.
DEPOSIT
A minimum deposit of 30% of the package cost is payable within 3 days or as required by the supplier on confirmation of booking. A higher deposit of up to 50% may be required by other hotels/apartments and over the Christmas period. This deposit should be made through your local Travel Agent or SKIMAX to secure the required arrangements.
BALANCE
Balance is due in full 65 days prior to departure unless otherwise stated. Booking made within this period must be fully paid upon confirmation. A minimum 1.5% credit card fee will apply.
LATE BOOKINGS
SKIMAX reserves the right to charge late booking fees for any booking made inside of 14 days of departure. Full payment may be required at time of booking for departures within 65 days. A credit card number must be provided to SKIMAX to guarantee against changes and cancellation fees. This needs to take place before any late booking can be made.
CANCELLATION & REFUNDS
Written Cancellation Policy: A cancellation made outside of 65 days will incur a minimum cancellation fee of 50% of the booking costs, plus any charges levied by ground operators, hotels, airlines or lift companies. A cancellation made within 65 days before departure will incur a 100% cancellation fee of the total booking amount.
AMENDMENT
A minimum amendment fee of $55 per change to confirmed arrangements. Within 65 days of departure the cancellation conditions will apply in full.
NOT INCLUDED IN COST OF HOLIDAYS OR SERVICES
Cost of passports, and visas where required, items not specified as being included, airport taxes where applicable, laundry, telephone calls, food not included on regular menus, ski or equipment hire, lift passes (unless stated), and any other item of a personal nature.
ACCEPTANCE OF BOOKINGS
Bookings are accepted subject to the services or accommodation applied for being available. SKIMAX and/or its agents reserve the right, without notice, to modify, cancel or withdraw any or the arrangements and in this event the full amounts paid will be returned to the customer, and upon rendering the same, all liability of SKIMAX and/or its agents in respect thereof shall cease. SKIMAX and/or its agents reserve the right to decline to accept or retain any person as a member of any party at any time. Bookings with Carriers are also subject to the Carriers’ terms and conditions as printed or referred to in their tickets and/or timetables and/or regulations.
PASSPORTS AND VISAS
It is your responsibility to arrange all necessary passports and visas. European countries vary in their requirements. Your Travel Agent or SKIMAX will be happy to advise you on this important point. Please make sure that these are in order before travelling.
INSURANCE
It is advisable for everyone undertaking these tours and services to insure themselves against medical expenses, personal accident, loss of deposit and cancellation fees, and also their baggage against damage, loss, theft, etc. Your Travel Agent and SKIMAX will gladly advise you on an inexpensive insurance scheme.
SNOW CONDITIONS
Average snow fall statistics indicated within this brochure are provided by each resort and correct at the time of press. It should be understood that SKIMAX cannot under any circumstances be held responsible for snow conditions. No holiday can be cancelled, altered or amended on the basis of weather conditions.
HOTEL LOCATIONS AND DESCRIPTIONS
Please note that maps in this brochure are not to scale and are provided only as a guide to locations.
BROCHURE ACCURACY
Whilst every effort is made on the accuracy of this brochure, SKIMAX cannot be held responsible for any errors or omissions occurring in the production or changes to hotel facilities or amenities as specified, during the validity of the programme. Care will be taken however, to insure that your travel agent is updated on any major changes that could affect the enjoyment of your holiday. Photographs are supplied by the hotels, decoration, fixtures and fittings may vary from those shown within this brochure.
MEALS
Where meals are included, ie breakfast or on a half board basis, menus are available from the hotel’s set menu and not from the A la Carte menu.
CHILDREN
All prices referring to discounts for children (2-12 years or as specified) are based on one child sharing with 2 adults using existing bedding. If an additional bed is required, this is likely to be a rollaway bed and will incur an additional charge, payable direct to the hotel. Where children under 2 years are accommodated free of charge, usually a cot will not be provided. Some hotels may be able to supply a cot but this may be subject to an additional charge, payable direct. Please notify your travel agent whether you are travelling with children and their age at the time of travel.
LIFT PASSES
Lift passes are included as stated. In Europe, some lift passes may require a passport photo and in the USA, Aspen resort requires a photo for certain lift passes. No refunds can be given for any unused days on lift passes included in the holiday packages, should the days not be fully utilised. In Europe, certain resorts may impose an additional surcharge for using cable cars or other lift systems not included in the usual ski lift pass rates. Any such surcharges are payable direct at the resort.
UNUSED VOUCHERS
No refunds will be given on unused vouchers for accommodation, meals, car rental, transfers and ski passes.
SPECIFIC BOOKING CONDITIONS FOR CONDOMINIUMS & APARTMENT BOOKINGS
Most European hotels require a Saturday or Sunday arrival and a minimum 7 night stay.
CLEANING
Some apartments are not cleaned daily and final cleaning charges may apply.
SECURITY DEPOSIT
In some apartments/condominiums a deposit may be payable in local currency to the keyholder on arrival. This amount will be refunded, less extra charges as indicated.
ADDITIONAL CHARGES
Additional charges for linen, cleaning, power or heating maybe payable in some apartment/condominiums.
KEY COLLECTION
Full details of key collection will be confirmed on vouchers once documentation has been issued.
BEDDING
In any reservation case (hotel/apartment) bedding configuration cannot be guaranteed.
SPECIFIC BOOKING CONDITIONS FOR CAR RENTAL
Skimax offer car rental with Alamo and Avis. Whilst a make and model is stated with the description, we cannot guarantee the specific make or model and any vehicle within the category booked will be supplied. Please choose your vehicle carefully, ensuring the category booked will meet your specific requirements – allowing for passengers and baggage. If you decide to change your car group at the time of collection, then the additional charge will be levied by Avis or Alamo.
COLLECTION OF YOUR VEHICLE
A credit card imprint or cash deposit is required upon collection of your vehicle. You must produce a full drivers licence. You are liable for any charges incurred in the late delivery of your vehicle (24 hour clock operates). No refunds are payable should you deliver your vehicle before the specified time. Your vehicle is required to have a full petrol tank at the time of drop off, otherwise Avis & Alamo will levy any fuel charges to your credit card, or deduct from your deposit. Conditions apply to the minimum age requirements, one way drop off fees, additional driver fees, child restraints, the hire of snow chains and ski or roof racks and vary between countries.
BONUS QANTAS FREQUENT FLYER POINTS
2000 Qantas Frequent Flyer Points will only be awarded per adult travelling on a SKIMAX Package consisting of a Qantas Airfare, 7 nights accommodation and a 6 day lift pass (except Europe). Each passenger wanting to receive the Bonus Points Offer must provide their Frequent Flyer number at the time of Booking and failure in doing so will void the offer. Please allow up to 3 months from the return date of your holiday for points to appear on your statement.
RESPONSIBILITY
Airlines featured within this brochure do not by virtue of its endorsement of this brochure represent itself either as contracting with any purchaser of a holiday from SKIMAX or as having any other legal relationship with any purchaser aside from the liability as may be incurred as the carrier. SKIMAX and/or its associated Companies or Agents give notice that they act as Booking Agents only for the persons or companies providing or offering the means of travel, conveyance, transport, accommodation or other services and all receipts, tickets, vouchers, coupons or exchange orders are issued subject to the terms and conditions under which transportation and other services are provided. SKIMAX shall not be liable for any injury, damage, loss, accident, delay or irregularity that may be caused to person or property however caused or arising, during any tour under its management, sponsorship, procurement or otherwise, not withstanding that the Company’s principal may be a foreign Company, corporation or person. So far as the Company shall not be acting as such Booking Agent it shall be deemed to be acting as Agent for the person making the booking. It is the responsibility of the passenger to ensure that they are in possession of the proper travel documents and that they are in compliance with the current government and Transportation companies’ regulations. The right is reserved to modify the itinerary in any way considered necessary or desirable or to change any reservation, and/or means of conveyance, without notice and for any reason whatsoever and without allowance or refund but the extra cost, if any, resulting there from must be paid by the passenger. The right is also reserved to cancel or withdraw any tour, or any booking made for a passenger, or to decline to accept or retain any person as a member of a tour for any reason whatsoever. No refunds can be made in respect of accommodation and meals not utilised and under no circumstances can refunds be made for tours and sightseeing excursions not undertaken. The transportation companies or firms shall be exempt from all liability in respect of any detention, delay, loss, damage, sickness or injury however and by whom so ever caused and of whatever kind occurring of or to the passenger at any time when the passenger is not on board a carrier or conveyance used or operated by the transportation companies or firms. Passage contracts in use by the transportation companies or firms concerned shall constitute the sole contract between the transportation companies or firms and the purchaser of these tours and/or passengers. All fares are subject to change without notice. The issuance and acceptance of receipts, tickets, vouchers coupons or exchange orders shall be deemed consent to the above conditions.
More information and specific booking conditions are available from SKIMAX.
